From Grange Hill to The Palace – And Back

In August, I got round to reading ‘From Grange Hill to Bipolar and Back’ by George Wilson. For those who don’t know, George is my wife Helen’s cousin – although you may know him better as ‘Ziggy’ from Grange Hill and ‘Little Jimmy’ from Brookside.

About eighteen months ago, he called me to ask for my thoughts on some things he’d been writing in a blog that had helped him to explain and overcome the mental health challenges he’s faced over the last 30 years. I immediately encouraged him to see if he could write enough material to turn it into a book and then to get it published. I felt strongly that his story is one that would be of great help to people, whether they suffer from, care for those with, or just feel under-informed about mental health issues.

I’m sure lots of others will have said the same to him but I knew that doing so would force him to confront some very dark memories – including being present at the Hillsborough disaster – and that’s a tough thing to ask of anyone, let alone someone with a history of mental ill-health. There would have been absolutely no shame in deciding that such a task was a step too far for him.

But he didn’t. He wrote the book and, towards the end of 2019, he got it published. In January, he went on ‘This Morning’ with Phil and Holly to publicise it. As the 2020 went on, the already important issue of mental health has become an increasingly hot topic.

On holiday in Italy, I finally read the book. As I expected, it’s unflinchingly honest and details a life of heady highs and shocking lows. I’d heard about a lot of these events before and, as a Grange Hill fan, I recognised the actor ‘George Christopher’ in many of the stories but, for the last 20-odd years, I’ve just known him as ‘George’ (although Helen still calls him “our Georgey”).

Last week, he posted on Facebook that he’d got a reply from Buckingham Palace, thanking him for the copy he sent to the Duke and Duchess (I presume of Cambridge – William and Catherine). He’s offered his assistance to them in their capacities as patrons of charities in the area of mental health.

I’m so proud of him for listening to me and to everyone else who encouraged him to write this book. I can’t begin to describe the admiration I have for him for actually writing it and I think he deserves every bit of recognition due to him as he continues to reduce the stigma of a condition that can affect any of us. The heir to the throne could do a lot, lot worse than enlist his help in some way.

Here’s his post of the letter he received from TRH. If you want a copy of his book, I’m not going to give you an amazon link for it – I’ll encourage you to contact George directly through FB and he’ll point you towards one. If you ask nicely, he might even sign it!

https://www.facebook.com/George.Willo/posts/10217956381089167

CSG: Happy Xmas (2017 is over)

Posted on www.csg.co.uk/blog on December 18th 2017

https://www.csg.co.uk/blog/happy-christmas-2017-where-did-it-go

And so, as 2017 draws to a close, the time comes, once again, to wish you a Merry Christmas, to reflect on the year just gone and to look ahead to what may lie instore in the New Year.

With the festive season upon us, there’s also the more practical consideration of our Christmas opening times – which can be found here…

2017 has been another busy year, here at CSG, with more customers served, more volumes moved and more satisfaction with our services than ever before. It was a year that saw the launch of ‘The Hart of Waste’, the second edition of the book, which contains the official history and current portrait of CSG. It was also a year in which we strongly identified the four pillars that make our brand so strong: Customers, Heritage, Innovation and People.

More awards came our way in 2017, including the ‘Best Use of Technology’ in the Greater Manchester Chamber of Commerce Awards.

Merry-Christmas-2018-3

We’ve seen many great strides in the CSG family of businesses, not least the opening of our new, ground-breaking sewage treatment plant in Worcester. We’ve also seen the addition of more Oil Monster trucks, covering a greater portion of the UK. At Willacy, we’ve seen a greater emphasis on overseas work and a move to apply their market-leading oil-based lagoon survey technology to water-based applications.

We’ve made donations to numerous charitable organisations and made meaningful contributions to the communities in which we operate. We’ve continued to develop the careers of the hundreds of people we’re proud to call colleagues and we’ve supported our local economies wherever we can.

In 2018, we plan to do it all again – with some significant advances along the way. In the New Year, we’ll launch the new CSG website, featuring a host of extra information and functionality – together with a brand new corporate video, to help spread the word of our accomplishments even wider.

Until then, it only remains for us to show our appreciation for your support and custom this year, to thank you for reading our blog and wish you all a wonderful Christmas and a happy, prosperous New Year!

Yours sincerely,

Everyone in the CSG family

CSG: Coming Soon… A Site to Behold

Posted on www.csg.co.uk/blog on August 15th 2017

http://www.csg.co.uk/blog/coming-soon-a-site-to-behold/

At the recent launch of the new edition of the CSG book, ‘The Hart of Waste’, much was made of the fact that there’s a new CSG website in production – including a snazzy new corporate video! We thought it was time to ask around and find out more. Here’s what we learned…

First of all, the new website is on schedule and is expected to ‘go live’ “before the end of the year”. The edition of the site it replaces will have been in use for over seven years – which is a long time in ‘website years’. If popular myth has it that that you multiply a dog’s age by seven to arrive at a ‘dog years’ age, then perhaps it’s fair to raise the factor to fourteen in the case of websites. Whichever way you dress it up, the conclusion is the same: the site is in need of an update.

Since 2010, there’s been an explosion in web browsing from hand-held devices and websites today simply have to look as good and behave as well, whether you’re using a smartphone, a tablet or a desktop computer to browse it. It’s therefore no surprise that the new site will be ‘responsive’ – i.e. the site responds to the screen requirements of each device used to view it – unlike the 2010 edition.

In an industry such as ours where so much of what we do is guided by changes in legislation and process, there’s an almost constant stream of updates to keep on top of, which means that the new site will contain even more information. At last count, we expect there to be around 15,000 words, spread across over a hundred pages but who knows how much this could rise to?

It’s not all about the written word, though. We’re very mindful of the stats we’ve seen that emphasise the value of multimedia elements such as imagery and video on keeping web browsers interested (or ‘engaged’ to use the tech term), which is why we’ve spent so much time and effort creating and capturing what we do in order to present ourselves as professionally and as engagingly as we can.

As we’re already doing with our Oil Monster site, we’re keen to harness the interactive power of the web. Instead of the site merely being a means to put information before the visitor, there will be the facility to order and enquire directly to our Sales team, via a simple online form. You won’t just be able to ‘read’ or ‘watch’ – you’ll be able to ‘do’!

Finally (well, probably not finally, but this is the last of the information we could get at this stage), the new site will be heavily influenced by the recent branding work we’ve done and will be designed to reinforce the ‘four pillars’ of what we believe CSG to embody: Customer Service, People, Innovation and Heritage. It’s no surprise that, having put so much effort into defining what we stand for so strongly, we should then reinforce those principles in our website – so that’s what we’ll do!

We expect there’ll be other improvements too but that’s all we can tell you for now. As with all these things, the number one question you’ll have is “when?” but with all the work involved, that’s always the hardest to confirm. “Later this year” is the best answer we could get but you can be sure that as soon as we have more specific information than that, we’ll share it with you!

Watch this space….

CSG: The Hart Of Waste

Posted on www.csg.co.uk/blog on July 12th 2017

http://www.csg.co.uk/blog/the-hart-of-waste/

The great and the good of CSG gathered in a Hampshire hotel recently to celebrate another landmark occasion in the company’s long and illustrious history.

The cause for celebration was the launch of CSG’s second book, ‘The Hart of Waste’, an updated history of the company founded by Edgar ‘Bunny’ Hart in 1934. As with the previous book on CSG, ‘Waste Matters’, published in 2002, the new book was written by Nigel Watson, an accomplished writer and corporate historian.

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The guests gathered at the Solent Hotel, close to CSG’s Fareham head office at the end of the day.  The fact that our AGM had been held that afternoon meant that many important stakeholders could be present.  One such luminary was CSG’s former Managing Director, Ken Pee, who’d flown in from his home in Cyprus for the occasion.

After a convivial drinks reception, we were invited into the function room and entered a room dressed with CSG branding, a projector and screen and, of course, a table groaning under the weight of numerous copies of the new book.  Many guests filtered into the theatre seating area while others chose to stand towards the back of the room while they waited for proceedings to start.

First to speak was Heather Hart, CSG’s Chair and Bunny’s daughter, who welcomed the assembled throng and explained how it was that this second book came to be commissioned – a conversation over a glass of wine, on holiday with her sister, Hilary.

In historical terms, it may seem that fifteen years is a barely significant interlude but such is the pace of change in all areas of life, a mere decade and a half seems like half a lifetime away, particularly in some aspects of life. For example, a quick Google search uncovers an article in which 2002 was predicted to be “the year of Broadband Britain” – which means most people were still accessing the internet by dial-up modems. In fact, Google itself was only four years old, back then and as likely to be the search engine of choice for most people as Yahoo, Excite or Alta Vista – remember them? Facebook didn’t even exist (Mark Zuckerburg enrolled at Harvard in 2002 on his way to creating thefacebook, as it was once known) so social networking and social media were little more than concepts. It really was a very different world.

In the world of waste, the pace of change has been just as bewildering. A veritable slew of legislation in the last fifteen years has led to innumerable disposal practices that were commonplace in 2002 becoming outlawed – each requiring a more professional, more regulated technique of treatment. It may be ‘only fifteen years’ but in truth, it’s easily enough to warrant an entire re-telling of the official story of CSG.

Having given some insight into the creation of the book and with all the right people thanked for their participation and assistance, Heather passed the microphone to Neil Richards, CSG’s ebullient Managing Director. Neil paid particular tribute to the unique way that CSG is run, a reliance on self-sufficiency and a faith in old-fashioned values that encourages a sense of belonging and shared purpose amongst all who join the business.

Neil referred to the very distinct culture at CSG, a careful mix of the familiarity of family businesses with the professionalism of large corporations. It’s certainly no accident that the new book carefully inter-weaves pages of every element of the current CSG team all the way along the company’s timeline of events throughout its 170-odd pages and it perfectly reflects Neil’s words.

The evening was rounded off by a sneak preview of CSG’s new company video (more on that, later this year) before the books on display were given to each of those present. Many even took the opportunity to ask Heather to sign their copy – which she was delighted to do.

As the conversations carried on around the room and into the night, there was a clear sense that the launch of a book charting a company’s history was, far from being merely a documentary of the past, more a starting point to the next chapter in the remarkable story of success that all started with one man’s dream.