CSG: Brand Pillar 2 – Heritage

CSG has always tried to combine the best of both worlds: the achievement and capability of a dynamic corporation with the lighter touch and firmer identity of a family concern. It’s a rare combination and one that’s a testimony to the vision, not just of the man who started it all, but to his descendants who have worked to retain the essence of that family business, established 83 years ago.

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ETN: Simple Answer? No-one is “Always Right”

The net result is that upholding consistent, mutually-fair customer service is more difficult today than it’s ever been. Some simplicity helps ensure consistency but clearly, a one-size-fits-all approach guarantees that sooner or later, the wrong outcome will be reached.

There will (and should) always be judgement calls. As in judicial process, consideration must be given to things like previous good character and mitigating factors. I recommend you ask yourself these three questions…

CSG: Treatment and Recovery

With the industry’s successes in extracting waste oil for re-refinery, together with the growing capability for separating precious metals from waste streams to create a ‘circular economy’, it’s tempting to think of waste treatment and recovery as a modern-day form of alchemy, the mythical ancient art of turning base metals into gold.  For centuries, many cultures have tried in vain to find a process to do just that. Are we, figuratively speaking, now at that point with a large proportion of our waste?

CSG: Brand Pillar 1 – Customer Service

Customer retention rates, longevity, average life-time value are all longer-term measures of customer behaviour that almost define the very point of offering an unbeatable ability to meet and exceed expectations, consistently.   Customer service is not really about what it achieves today but what it continues to enable in future.  In an era where we’re used to demanding and delivering instant gratification, it’s worth remembering that its true value is one that arrives very steadily, over time.

Lies, Damned Lies and Statistics?

I can only presume that in 2017, ten years after the stadium’s opening, the debenture terms have elapsed and different rules now apply.  The good news is that 68-odd thousand is not really any lower than any other year so the “lowest attendance” story is (and I hasten to give this term the credence it ill-deserves) ‘fake news’.  The bad news, rugby fans, is that for a decade, we’ve been kind of kidding ourselves about the true numbers.

CSG: A ‘Brand’ New Outlook

Our intention was to establish the things we’re strongest at and put them at the forefront of our identity – which is just an exercise in common sense, when you think about it. Land Rover never seem to miss a chance to tell you how good their vehicles are off-road and why shouldn’t they – it’s their very reason for being! We’re very aware that all our customers have a choice of waste partner and only by presenting ourselves in the best way possible can we hope to become – or remain – your first choice.

CSG: Coming Soon… A Site to Behold

Since 2010, there’s been an explosion in web browsing from hand-held devices and websites today simply have to look as good and behave as well, whether you’re using a smartphone, a tablet or a desktop computer to browse it. It’s therefore no surprise that the new site will be ‘responsive’ – i.e. the site responds to the screen requirements of each device used to view it – unlike the 2010 edition.

CSG: The Beat of a Different Drum

In 2008, Willacy were asked to lend their cleaning services to the Petrotrin refinery on the island of Trinidad.  Since then, work there has become a regular fixture on their calendar.  Trinidad and Tobago has a long association with petrochemicals – the distinctive sound of the steelpan in calypso music was defined in part by the availability of oil drums there in the early twentieth century.

ETN: A Catalogue of Considerations

“These leviathans of a bygone age may seem a comforting reminder of constancy in an uncertain world but bear this in mind: Next have flirted with charging for their directory and are also very sophisticated at deciding which customers should (and shouldn’t) deserve to be on their ‘VIP’ list to whom free directories are sent. If you happen to find your coffee table supporting the Next directory, their hard-bound Summer Fashions volume and the extensive Next Furniture opus as well, clearly, someone in your household is spending a fortune with them.”

CSG: The Hart Of Waste

In the world of waste, the pace of change has been just as bewildering. A veritable slew of legislation in the last fifteen years has led to innumerable disposal practices that were commonplace in 2002 becoming outlawed – each requiring a more professional, more regulated technique of treatment. It may be ‘only fifteen years’ but in truth, it’s easily enough to warrant an entire re-telling of the official story of CSG.

CSG: Putting a Good Spin on Wastewater

When it’s not thrilling funfair riders on a Saturday night, centrifugal force has a day job – and it’s one that we really couldn’t do without: separating solid matter from water. Many industries use large quantities of water to carry out a number of processes, whether it’s washing potatoes or to apply a glossy coating to some types of paper. Having completed its process, the watery substance can’t simply be flushed away. It needs to have the solids removed – which has the secondary benefit that the water is left in a re-usable state.

Going the Extra Half Mile for Amelia

With a few days to go until the Windermere swim, I’m delighted to reveal he’s now passed that notional target of £500. There are so many people who have already said some wonderful things about him and pledged their hard-earned money to support a cause that they may only be aware of because of Charlie’s efforts. It really is humbling stuff to see and we’d like to thank everyone who has already donated.

CSG: Click Here For More Understanding

Marketing is a field which has attracted some strong stereotypes over the years, with many still believing it to be the domain of brash, risk-taking ‘Mad Men’ types, too often full of their own self-importance. In fact, in most companies, day-to-day marketing has undergone something of a quiet revolution over the last decade. Since the arrival of the Internet, search engines and, more particularly, social media, it’s now a department awash with very detailed performance data.

CSG: Going With The Flow

Of course the reason Brett can be so elusive is that he’s simply just so busy. As Engineering Supervisor for CSG, he brings an extensive knowledge of pumps and pumping – an ideal specialism as moving liquids is a mainstay of our services. He alternates his time, seemingly daily, between our Head Office in Fareham and any of a number of sites that he oversees.

CSG: Customer Service? Ask The Experts!

Posted on www.csg.co.uk/blog on April 21st 2017 http://www.csg.co.uk/blog/customer-service-ask-the-experts/ The data is in and we’re pleased to see our customer service targets (for our domestic customers) being met and in some cases, exceeded! Being a customer-focused organisation, we’re keen to see what we do well and where we can improve so we make a point of asking the …

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ETN: Criticism – Are You Shaken or Stirred?

I recently came across an article on LinkedIn, rather provocatively entitled ‘Marketing in the Equestrian Industry – Why it Really Needs a Shake-up’ by a lady called Isobel Witts. Reading it, I raised at first one and then both eyebrows as its author describes how poorly you’re all doing at connecting with ‘the customer’ – …

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CSG: Looking Good For Comic Relief!

Posted on www.csg.co.uk/blog on March 31st 2017 http://www.csg.co.uk/blog/looking-good-for-comic-relief/ The team at our site in Cadishead, Manchester were invited to brighten up the office on Red Nose Day 2017 and once again, they didn’t disappoint – the office was certainly brighter!! The twist this time was to ‘dress from the decade you were born in’ – so there …

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CSG: Exhibiting Our Knowledge

Posted on www.csg.co.uk/blog on March 29th 2017 http://www.csg.co.uk/blog/exhibiting-our-knowledge/ CSG were out and about recently, when we exhibited at Southern Manufacturing & Electronics, one of the biggest events of its kind in the UK. We were one of around 800 exhibitors promoting goods and services to thousands of visitors from dozens of industries from 21st to 23rd March. …

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Diaries of a Texan Traveller – pt.7

Friday, we walked to the Holiday Inn and had the Mexican buffet (‘Fajita Friday’) — damn hot and only $3 for the pleasure of having one’s internal organs systematically corroded. We came back and caught a bus into downtown Austin. It was Friday night and we checked out Emo’s, a live act night spot, one of many on 6th Street, for which Austin is apparently quite famous

Diaries of a Texan Traveller – pt. 3

A verbatim record of a diary I wrote while visiting friends (Paul & Rice) in Austin, Texas during the Easter holidays of my second year at University in 1994.  Re-blogged on the anniversary of each entry.  2017 Commentary, where necessary for context, added as footnotes in italics. Sunday 20th March 1994,  11:39 (CST) PAUL’S FLOOR, AUSTIN, …

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Diaries of a Texan Traveller – pt. 2

A verbatim record of a diary I wrote while visiting friends (Paul & Rice) in Austin, Texas during the Easter holidays of my second year at University in 1994.  Re-blogged on the anniversary of each entry.  2017 Commentary, where necessary for context, added as footnotes in italics. Saturday 19th March 1994,  08:39 (CST) PAUL’S FLOOR, AUSTIN, …

Continue reading Diaries of a Texan Traveller – pt. 2

Diaries Of A Texan Traveller – pt. 1

A verbatim record of a diary I wrote while visiting friends (Paul & Rice) in Austin, Texas during the Easter holidays of my second year at University in 1994.  Re-blogged on the anniversary of each entry.  2017 Commentary, where necessary for context, added as footnotes in italics.   Synopsis: I call this account “a video diary …

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CSG: To Boldly Clean Where No Man Has Cleaned Before

Willacy Oil was established in 1989 by George Willacy to clean the parts of the oil industry that other cleansing companies couldn’t reach. If you’re familiar with that part of the world, you’ll know it’s dominated by the huge Stanlow refinery, the second-largest in the UK. It’s not surprising that as specialist a service as this should have flourished in such an important petrochemical area.

CSG: 45 Years on – CSG to the Rescue!

Posted on www.csg.co.uk/blog on March 2nd 2017 http://www.csg.co.uk/blog/45-years-on-csg-to-the-rescue/  1972 was a hugely significant year for the waste industry. It was a year when operators were forced to act far more responsibly in their disposal of hazardous waste. It took an incident that made national headlines to bring about these changes, an incident that CSG helped bring to …

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CSG: A Greater Focus on Health & Safety

Posted on www.csg.co.uk/blog on February 23rd 2017 http://www.csg.co.uk/blog/a-greater-focus-on-health-safety/  CSG recently welcomed Kevin Mooney to our ranks, in the role of Health & Safety Manager. It’s an appointment that highlights the paramount importance of the health and safety of our staff, our trading partners and everyone else with whom we come into contact. Kevin joins us from Pentalver …

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CSG: Creature Comfort

Posted on www.csg.co.uk/blog on February 17th 2017 http://www.csg.co.uk/blog/creature-comfort/  ‘It’s an ill wind that blows nobody any good’, as the old saying goes but in the world of recycling, such a sentiment is little short of a mindset. Any form of consumption or manufacture that produces a by-product or other waste is simply an opportunity to provide a …

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CSG: Kind Hearts this Valentine’s Day

Posted on www.csg.co.uk/blog on February 14th 2017 http://www.csg.co.uk/blog/kind-hearts-this-valentines-day/  Whatever happened to Valentine’s Day? Do you remember the special thrill of an unknown admirer professing their anonymous, unrequited affection? Remember how such a simple gesture meant so much more than any flowers or cuddly toy? This year, CSG decided to make Valentine’s Day mean something more than just …

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CSG: How a Septic Tank Really Works

Posted on www.csg.co.uk/blog on February 9th 2017 http://www.csg.co.uk/blog/how-a-septic-tank-really-works/ You may not have given much thought to the way your septic tank works – which is fine as long as it is working – but knowing just a little can help you ensure that it remains in good order for many years to come. Okay, here’s the really basic …

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CSG: The Erimus Star – Where Oil and Water Mix

Posted on www.csg.co.uk/blog on January 18th 2017 http://www.csg.co.uk/blog/the-erimus-star-where-oil-and-water-mix/ One of CSG’s more unusual oil disposal services can be found in Middlesbrough, on the river Tees, performing a valuable task at any time of day or night. The Erimus Star started life as a Dutch barge, converted from her previous life carrying fuel to barges on the Rhine …

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CSG turns 83!

Posted on www.csg.co.uk/blog on January 13th 2017 http://www.csg.co.uk/blog/csg-turns-83/ On 12th January, we celebrated our 83rd birthday – the anniversary of the date when our founder Edgar ‘Bunny’ Hart started trading as the Hampshire Cleansing Service. As a company, that makes us eight days older than Fujifilm, who were ‘only’ formed on January 20th that year, in Japan. …

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The Annual CSG Tea Party

Posted on www.csg.co.uk/blog on January 9th 2017 http://www.csg.co.uk/blog/the-annual-csg-tea-party/ Earlier in 2016, the annual CSG tea party for retired employees took place, our chance to recognise many of the people who have served the company so well over many years. The tea party is one of a number of services the CSG can offer retired employees as a …

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CSG: Merry Christmas from all at CSG

Posted on www.csg.co.uk/blog on December 22nd 2016 http://www.csg.co.uk/blog/merry-christmas-from-all-at-csg/ As the year begins to come to a close, it’s time to offer all our customers and friends the compliments of the season. As you can appreciate, we’ll be operating slightly differently over the festive period but rest assured, we’re still on hand to help for part of the …

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CSG: All in Another Good Cause

Posted on www.csg.co.uk/blog on December 16th 2016 http://www.csg.co.uk/blog/all-in-another-good-cause/ Fresh from their recent Children in Need contributions, CSG’s Sales team went one further, today by supporting Save The Children’s ‘Christmas Jumper Day’. Together, they raised £160.00 – just by wearing their favourite festive knitwear to work. What a great effort! It’s one of a number of ways that …

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CSG: Welcome Aboard, Louis!

Posted on www.csg.co.uk/blog on December 13th 2016 http://www.csg.co.uk/blog/welcome-to-csg-louis/ In October, we were pleased to welcome Louis Spencer to our Sales team at CSG Lanstar at Cadishead, Manchester. A recent Biochemistry graduate of Manchester University, Louis brings a level of technical expertise to our sales function. Louis’ main responsibilities are outbound sales calls and handling queries from existing …

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CSG: Small Waste Oil Burners – Are You Legal?

Posted on www.csg.co.uk/blog on November 30th 2016 http://www.csg.co.uk/blog/317/ If have a Small Waste Oil Burner (SWOB), aware you aware of the changes to the law permitting their use? Since 1st April 2016, DEFRA (The Department for the Environment, Food and Rural Affairs) changed their classification of SWOBs, ruling that they now fall under the Industrial Emissions Directive. …

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CSG: Autumn ‘Leaves’ its Problem!

Posted on www.csg.co.uk/blog on November 22nd 2016 http://www.csg.co.uk/blog/autumn-leaves-its-problem/ Autumn has certainly arrived and as a result, it’s a good time to think about interceptor cleaning for all businesses required to have one on their forecourt. After a mild start to season, in which the leaves tended to stay on the trees, the recent downturn in the weather …

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CSG – The Movie

Posted on www.csg.co.uk/blog on November 18th 2016 http://www.csg.co.uk/blog/csg-the-movie/ It’s an exciting time for CSG’s Marketing team – not only are we about to publish a much-anticipated revision to our very own hardback corporate history Waste Matters but we’ve decided to add the ‘film’ to the ‘book’ and create our own corporate video too! In reality, the two …

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CSG: Confessions of a Septic Tank Novice

Posted on www.csg.co.uk/blog on November 11th 2016 http://www.csg.co.uk/blog/confessions-of-a-septic-tank-novice/ We’re often called to help when someone has had a problem with their septic tank. Our advice to know a little about your system and follow a few simple steps and you should never have to call anyone out to deal with a problem. Here’s an example from one …

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CSG: iTea and Biscuits

Posted on www.csg.co.uk/blog on November 8th 2016 http://www.csg.co.uk/blog/itea-and-biscuits/ As you’ll know if you’re reading this blog, waste matters but at CSG, we also know that so do a few other things, such as being a good neighbour – which has led to yet another example of our commitment to Corporate Social Responsibility. We were delighted to be …

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What is Resonation?

Well, apart from giving me the excuse to use my resonator guitar (do you see?) to recreate the picture from the cover of the iconic Dire Straits album Brothers In Arms, it’s what I feel I do best – create compelling communications that invite the reader to go much further than simply consuming information.  With a …

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CSG: Waste Matters More

Posted on www.csg.co.uk/blog on November 2nd 2016 http://www.csg.co.uk/blog/waste-matters-more/ In 2002, CSG did something rather amazing and we’re about to do it again! Fourteen years ago, we commissioned Nigel Watson, a respected corporate historian, to write a definitive ‘History of Cleansing Service Group’. In 2016, we’re about to launch the updated version! The original book was (and …

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CSG Attend High Tide Foundation Ball

Posted on http://www.csg.co.uk/blog on October 17th 2016 http://www.csg.co.uk/blog/csg-attend-high-tide-foundation-ball/ In September, CSG were proud to attend the prestigious High Tide Foundation Fundraising Ball in the opulent surroundings of Wynyard Hall near Middlesbrough. Created to improve learning and employment opportunities for the young people of Teesside, the High Tide Foundation hold this annual event as an opportunity …

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Shakespeare: The World as a Stage

Shakespeare: The World as a Stage  (Bill Bryson) I love reading Bill Bryson’s work.  There, I said it.  Some works of his I have loved more than others but I can’t say I’ve ever read anything he’s written that I haven’t enjoyed.  Enjoyment is therefore a minimum expectation when it comes to Bryson.  The real question I …

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Book Review

I’ve always loved to read.  At times, my interest in reading has lapsed and at others, I’ve wished I had more time to read more often.  Whenever I’ve found myself with enough time, like on holidays, I found I always rediscovered the simple pleasure of reading. People talk about ‘binge-watching’ of entire TV series as …

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The Greatest Legacy?

Since Muhammad Ali’s death was announced yesterday, there’s been a flurry soundbites, platitudes and #RIPMuhammadAli hashtags floating about on social media – and I confess, I’m responsible for a number of them.  What can this blogpost possibly add to such a weight of collective emotion? Well, this, I hope:  It’s an understandable reaction to the loss of an icon of our …

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Archive: The Importance of Being Honest…

First published on 17th October 2012 on http://www.robinsonsequestrian.com …or ‘Who on Earth are Feefo and Why are they Emailing Me?’ If you’ve placed an order from Robinsons this year, it’s likely you’ll have received an email from a company called Feefo in the days and weeks that followed to ask you to rate the items and …

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Archived: Fancy an early night? ;-)

First published on 15th December 2008 on http://www.robinsonsequestrian.com If you’ve received your Sale Catalogue and you’ve found something you like, I invite you to go to bed early tonight, just like I’ll be doing. As you’ll no doubt already know, our Winter Sale starts online tomorrow morning at the less-than-Godly hour of 3am and we all …

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Archive: How ‘Antlers for Horses’ Became Popular

First published on 9th November 2012 on http://www.robinsonsequestrian.com Sometimes, the success of something is all about being in the right place at the right time. We could never have predicted the success of such a silly product as the Horse Head Antler which first appeared in a Robinsons catalogue in 1992. This ‘silly’ product has since stood …

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Archive: Robinsons Launch ‘Rider Rewards’!

First published on 11th December 2012 on http://www.robinsonsequestrian.com Robinsons, the UK’s number one equestrian provider is pleased to announce the launch of a new customer points programme to help riders get the most from their horsey purchases – and we’re calling it ‘Rider Rewards’. We’re all familiar with the idea of so-called ‘loyalty schemes’, many of …

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Archive: Robinsons and the Royal Mail – What You Need to Know…

First published on 15th October 2009 on http://www.robinsonsequestrian.com As you may have seen on the news, the country is about to face a period of strikes by postal workers. Naturally, you’ll be concerned that all mail order will therefore become totally unreliable and to be honest, who could blame you? If you’re still reading at this point, …

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Archive: Basingstoke – Our Opening Gambit

First published on 13th March 2010 on http://www.robinsonsequestrian.com Before I talk about our forthcoming store at Basingstoke and our reasons behind the way we do store openings, let me apologise for neglecting to write an entry on here for about three months. Yes, it’s been a busy three months but I like to post something on here …

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Archive: Our Leeds Store Will Open… …As Soon As We Announce It!

First published on 15th December 2014 on http://www.robinsonsequestrian.com Since we announced an intention to open our fifth store in Hunslet, Leeds, we’ve been inundated with questions about when it’ll open. I guess that’s not surprising but it’s still great to see how warmly we’re being welcomed by the local equestrian community. While we’ve needed a few weeks …

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Archive: New Catalogue, New Thinking

First published on 25th March 2008 on http://www.robinsonsequestrian.com One of the pitfalls of being involved in any sort of publishing is that you often forget what the time of year is. The relentless need for monthly magazines to produce next month’s issue (often with the following month shown on the cover) by the end of this month …

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Archive: The World of the Smaller Catalogues

First published on 7th February 2013 on http://www.robinsonsequestrian.com As HMV, Blockbusters, Jessops and many others have found recently, if something can be downloaded these days, there’s far less demand for the physical version of it. While we’ve certainly noticed that we don’t sell the same proportion of books and DVDs that we used to, thankfully, most of …

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Archive: For Those About To Complain – We Salute You

First published on 28th June 2011 on http://www.robinsonsequestrian.com Last week, we were concerned to read a thread of comments on the Horse & Hound Forum in which we were the subject of some criticism.  Our new website was the topic and it received most of the comments but other points were made which were not …

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Why It’s Still Okay to Admit Liking ‘Top Gear’

Picture the scene.  It’s Sunday evening, just before eight, around the time when, for the last decade or more, upto seven million people start to think about gaining tactical possession of the remote control.  For many, the highlight of their televisual week is about to start. Over recent Sundays, these time-honoured manoeuvres have been unnecessary.  Why? Because the …

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Why our future should keep you up all night (on Thursday) – [Archived]

Originally published as a FB Note, on 5 May 2010 at 21:45 Winston Churchill once said “democracy is the worst form of government except all those other forms that have been tried”. Considering it was the very system that he so famously fought to defend, it seems odd to see that he would damn it with …

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Life on Mars or Dark Side of the Moon? – [Archived]

Originally published as a FB Note, on 17 July 2008 at 00:06 Inflation, oil price rises and public sector strikes. Turn on the news and you’d be forgiven for wondering if you’d suffered the same fate as Sam Tyler in ‘Life on Mars’ and woken up in the 1970’s. Even the England football team are joining …

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Brown Stuff Vol. 1: “Waste Not, Want Not!” – [Archived]

Originally published as a FB Note, on 7 July 2008 at 22:27 Rampantly rising oil prices, a swathe of unchecked knife murders, the credit crunch, falling house prices, rising inflation, international terrorism, overflowing prisons – the list of the UK’s current woes goes on and on. Yes, it’s no fun being Prime Minister right now but …

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It’s the Personality, Stupid! – [Archived]

Originally published as a FB Note, on 20 May 2008 at 22:19 So, the local elections have come and gone, Labour has taken a proverbial kicking and Our Glorious Leader, Mr. Brown, has faced calls from all quarters about his suitability for the role and, once again, even his mandate from the electorate. Instead of providing …

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Who Will Support the Supporters? – [Archived]

Originally published as a FB Note, on 28 May 2008 at 00:19 Two weeks ago, I was very close to writing a post on the disgraceful trashing of Manchester by Rangers ‘fans’ during and after their appearance in the UEFA Cup Final.  Exasperated in equal measure as I was by all concerned, I saw no real injustice, so I …

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If you must complain, at least do the math(s) first! – [Archived]

Originally published as a FB Note, on 20 May 2008 at 22:12 Every so often, a story arises that supports my own adage that ‘common sense isn’t that common’. Here’s this week’s new entry: As you may know, last Saturday was a wall-to-wall Six Nations day on BBC1. Having expensively acquired the rights to cover …

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